PRIVACY POLICY
Privacy Policy
Qualitech Heating & Cooling Inc. (“Qualitech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://qualitechair.com (the “Site”) or use any of our HVAC services in Pennsylvania, New Jersey, and surrounding areas.
By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
a. Information You Provide Directly
When you contact us, request a service, or fill out any form on our Site, we may collect:
- Name
- Email address
- Phone number
- Service address / property location
- Message content, service requests, or project details
- Financing application information (if you apply through our financing partner, Pure Finance Group)
b. Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Referring URLs and pages viewed
- Date and time of visit
- Approximate geographic location
This data is collected through cookies, tracking pixels, and similar technologies (see Section 4).
c. Information from Third Parties
We may receive information about you from:
- Google reviews and other publicly available review platforms
- Social media platforms (Facebook, Instagram, LinkedIn) when you interact with our pages
- Referral sources or partner companies (such as Carrier, Goodman, Trane, or Pure Finance Group)
2. How We Use Your Information
We use the information we collect to:
- Respond to service inquiries and schedule appointments
- Provide HVAC installation, repair, maintenance, and inspection services
- Process financing applications through our authorized partners
- Send appointment reminders, service updates, and tune-up notifications
- Share special offers, promotions, and seasonal maintenance reminders (only with consent where required)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our terms
- Prevent fraud and protect the security of our Site and customers
3. How We Share Your Information
We do not sell your personal information. We may share your information only in these limited circumstances:
- Service Providers: With trusted vendors who help us operate our business (e.g., scheduling software, email platforms, payment processors, and website hosting).
- Financing Partners: With Pure Finance Group or similar lenders if you apply for financing.
- Equipment Manufacturers: With Carrier, Goodman, Trane, or other manufacturers to register warranties on your behalf.
- Legal Compliance: When required by law, subpoena, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, sale, or acquisition of our business.
4. Cookies and Tracking Technologies
Our Site uses cookies, Google Tag Manager, Google Analytics, and similar technologies to:
- Understand how visitors use our Site
- Measure the performance of our marketing campaigns
- Remember your preferences
- Deliver relevant advertising on third-party platforms (such as Google and Meta)
You can control cookies through your browser settings. Disabling cookies may limit some features of the Site.
To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
5. Third-Party Links
Our Site may contain links to third-party websites, including our financing partner, social media platforms, and manufacturer partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
6. Data Security
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
7. Data Retention
We retain your personal information only for as long as necessary to:
- Deliver requested services
- Honor warranties and service agreements
- Comply with legal, tax, or accounting obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications at any time
- Opt out of the sale or sharing of personal information (we do not sell your data)
To exercise these rights, contact us using the details in Section 12.
California Residents (CCPA/CPRA): You have additional rights under California law, including the right to know what personal information we collect, request deletion, and be free from discrimination for exercising your rights.
9. Marketing Communications
If you subscribe to our promotional emails or SMS updates, you can opt out at any time by:
- Clicking the “unsubscribe” link in any email
- Replying “STOP” to any text message
- Contacting us directly at qualitechair@gmail.com
Standard message and data rates may apply to SMS communications.
10. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our Site after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Qualitech Heating & Cooling Inc.
785 Red Barn Ln, Huntingdon Valley, PA 19006 1001 Bristol Pike Unit B, Bensalem, PA 19020
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend consulting a licensed attorney to ensure full compliance with all applicable state and federal privacy laws.